Terms & Conditions

Registered Charity: 1215206
Registered in: England and Wales
Address: 36 Greyhound Road, London, NW10 5QG

1. Introduction

Welcome to the Baby Loss Club website (“Website”). By accessing the Website, using our services, or making a donation, you agree to these Terms & Conditions. Please read them carefully.

Baby Loss Club (“we”, “our”, “us”) is a registered charity supporting individuals affected by baby loss through online communities, peer support, therapy access, events, and resources.

2. Donations

• Donations made through the Website are final and non-refundable unless stated otherwise.
• Donations are processed via Jeffy. By donating, you agree to Jeffy’s payment terms in addition to ours.
• All donations are used to support the charitable objectives of Baby Loss Club.

3. Events

• We offer both paid and free events.
• Paid events are non-refundable, unless we cancel the event.
• Event registration and payment are processed via Stripe. By registering, you agree to Stripe’s payment terms.
• We reserve the right to cancel or change events and will notify participants where possible.

4. Therapy Access

• Baby Loss Club may provide access to therapy services via Self Space (https://theselfspace.com/).
• Therapy is either:
  
  • Fully funded by Baby Loss Club for the first 8 sessions, or
  • Funded directly by the individual.
• All therapy sessions and related arrangements are provided and managed entirely by Self Space, including:
  
  • Therapist selection, scheduling, and communication
  • Conduct of sessions and therapeutic methods
  • Any fees associated with self-funded sessions
• Baby Loss Club is not responsible for the quality, outcomes, or any issues arising from therapy provided by Self Space.
• By accessing therapy through the Baby Loss Club website, participants agree to comply with Self Space’s Terms and Conditions, and understand that Self Space is the service provider.

5. Online Community

• Our online community is hosted via Circle Community. Users must create a separate account with Circle to join.
• Members must follow both Circle’s Terms of Service and the Baby Loss Club Community Guidelines.
• Baby Loss Club reserves the right to:
  
  • Remove posts, comments, or members that breach guidelines
  • Restrict access to content that violates rules
• Baby Loss Club is not responsible for content posted by other users.
• User-generated content may contain sensitive personal data, and users consent to its use in accordance with the community guidelines.

6. Website Content & Medical Disclaimer

• All resources, blogs, community posts, or other content on this Website are for educational and informational purposes only.
• Content does not constitute medical, professional, or crisis advice.
• Baby Loss Club is not responsible for errors, omissions, or content from third parties or external links.

7. Corporate Enquiries

• Contacting Baby Loss Club via the corporate enquiry form does not create a contract or any obligation on behalf of Baby Loss Club.
• We may respond to enquiries at our discretion.

8. Third-Party Services

• Our Website may link to or integrate with third-party providers including:
  
  • Jeffy (donations)
  • Stripe (payments for events)
  • Self Space (therapy services)
  • Circle Community (online community)
• Baby Loss Club is not responsible for the functionality, content, or policies of these third-party services.

9. Liability

• Baby Loss Club, its trustees, staff, and volunteers accept no liability for:
  
  • Loss, damage, or harm arising from use of the Website or services
  • Therapy outcomes, event attendance, or participation
  • Content posted by third parties
• To the fullest extent permitted by law, all warranties are excluded.

10. Crisis and Emergency Disclaimer

Baby Loss Club provides supportive information, community connection, resources, and access to therapy referrals for individuals affected by baby loss. Our services are intended to offer peer support and guidance, not professional crisis intervention, medical diagnosis, or emergency care.

If you are in immediate danger, at risk of harming yourself or others, or need urgent medical or mental health assistance, please contact appropriate emergency services. For users in the United Kingdom:

• In a medical or life-threatening emergency: call 999
• For urgent non-life-threatening health advice: call 111
• If you need advice on services available in your area: contact Citizen’s Advice (https://www.citizensadvice.org.uk)

If you are outside the United Kingdom, please contact your country’s appropriate emergency or crisis support services.

Baby Loss Club does not provide crisis hotline services, and our volunteers, staff, or trustees are not responsible for responding to emergencies.

11. Cookies & Analytics

• We use cookies and analytics to improve website functionality and monitor usage.
• By using the Website, you consent to our use of cookies as described in our Cookies Policy.
• Users may control or disable cookies via their browser settings.

12. Privacy & Data

• Personal data is handled according to our Privacy Policy, available on the Website.
• By using the Website, you consent to our collection and use of personal information as described.

13. Changes to Terms

• Baby Loss Club may update these Terms at any time.
• Updated Terms will be posted on the Website with an effective date.
• Continued use of the Website constitutes acceptance of the updated Terms.

14. Governing Law

• These Terms are governed by the laws of England and Wales.
• Any disputes arising will be subject to the exclusive jurisdiction of the English courts.

Contact Us:
Baby Loss Club
36 Greyhound Road, London, NW10 5QG
Email: info@babylossclub.com